Thank you for shopping at Chimcare Chimney Caps.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

Canadian and International Orders: Please contact us at Jesse@chimcarechimneycaps.com

USA ORDERS

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product isn’t used or damaged- You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

Once approved, please send the product with the receipt or proof of purchase, to:

Chimcare: 15615 SW 74th Ave, Portland OR 97224. USA

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Chimcare Chimney Caps.

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.

SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us: